Privacy Policy
Last updated: 1 November 2026
This page explains what personal information Lawns For You collects when you use this website or contact us, why we collect it, who sees it, how long we keep it and what your rights are.
Who we are
Lawns For You is run by Duncan Gray, a sole trader. We decide how your information is used, which makes us the “data controller” under UK data protection law.
- Based in: Millburn, Dumfries
- Email: [email protected]
- Phone: 07801 301712
What we collect and why
| When you | What we collect | Why, and our legal reason |
|---|---|---|
| Fill in a contact or consultation form, email or call us | Your name, email address, phone number, your message, and any photos you choose to send | To answer you and give you the advice, quote or service you asked about. Legal reason: taking steps towards a contract you asked for, or our legitimate interest in answering enquiries. |
| Sign up for our emails or a free download | Your email address and, if you give it, your name | To send you what you signed up for, such as the free calendar and our lawn and bowling green emails. Legal reason: your consent. Unsubscribe at any time using the link in every email. |
| Buy from the shop or book a service | Your name, billing and delivery address, email address, phone number, what you ordered and your order notes | To take payment, deliver your order or service, handle refunds and keep the records the law requires. Legal reason: our contract with you, and our legal duties for tax and accounting. |
| Create an account (optional) | Your login details and order history | So you can see your orders and check out faster. Legal reason: our contract with you. |
| Leave a comment | Your name, email address, comment and internet (IP) address. Your name and comment appear publicly. Your email address does not. | To publish your comment and keep spam off the site. Legal reason: our legitimate interest in running a useful discussion. |
| Browse the site | Pages you visit, roughly where you are, your device and browser, how you arrived, and clicks on links such as phone numbers and Amazon links | To see what is useful, improve the site and keep it secure. Legal reason: your consent for cookies that are not essential, and our legitimate interest for security and for statistics that use no cookies. |
You do not have to give us your information, but we cannot answer an enquiry or fulfil an order without the details it needs. We do not make decisions about you by automated means. We do not sell your information.
Who sees your information
Duncan and Colin at Lawns For You see enquiries and orders. We also use these companies to run the site and our business. They handle your information for us, under contract, or as stated in their own privacy policies:
| Company | What it does for us |
|---|---|
| Krystal | Hosts this website in the UK |
| Cloudflare | Delivers the site securely, forwards email sent to our lawnsforyou.com addresses and checks that forms are filled in by people, not bots |
| Stripe | Takes card and other payments. We never see or store your full card details. |
| Kit | Stores our email list and sends our emails |
| Mailchimp | Holds our older email list |
| Google Analytics measures visits, if you agree to statistics cookies | |
| Microsoft | Holds our email inboxes (Outlook and Hotmail) |
| Umami | Counts visits and clicks without cookies and without identifying you |
| Akismet (Automattic) | Filters spam from comments |
| Gravatar (Automattic) | Shows a commenter’s profile picture, if they have one |
| Delivery companies | Deliver your order, and receive your name, address and phone number to do so |
We may also share information if the law requires it, or with our accountant or professional advisers.
Information sent outside the UK
Some of these companies, including Stripe, Kit, Google, Microsoft, Cloudflare, Mailchimp and Automattic, may handle information in the United States or other countries. Where they do, we rely on the protections UK law allows, such as the UK-US data bridge or approved contract terms. Contact us if you would like more detail.
How long we keep it
| Information | How long |
|---|---|
| Enquiries and related emails | 2 years after we last dealt with you, unless you become a customer |
| Orders and invoices | 6 years, for tax and accounting records |
| Accounts | Until you ask us to close your account, or after 3 years with no activity |
| Email list | Until you unsubscribe. We then keep your address on a do-not-contact list so that we do not email you again. |
| Comments | While the comment is published, or until you ask us to remove it |
| Google Analytics data | 14 months |
| Website security logs and backups | Up to 3 months |
Cookies
Cookies are small files saved by your browser. Some are essential. We only use the others if you agree, and you can change your mind at any time using the link, which is also at the bottom of every page.
| Cookie | From | What it does | Needs your consent? |
|---|---|---|---|
| woocommerce_*, wp_woocommerce_session_* | This site | Remembers your basket and keeps checkout working | No, essential |
| __stripe_mid, __stripe_sid | Stripe | Prevents fraud during payment | No, essential |
| Cloudflare security cookies | Cloudflare | Protects the site and forms from bots | No, essential |
| cmplz_* | This site | Remembers your cookie choice | No, essential |
| comment_author_* | This site | Remembers your name and email for your next comment, only if you tick the box | Your choice, by ticking the box |
| sbjs_* | This site | Records how you arrived, so we can see which pages lead to orders | Yes |
| _ga, _ga_* | Google Analytics | Measures visits and purchases, for up to 2 years | Yes |
If you follow an Amazon or other retailer link and leave this site, that retailer may set its own cookies. Its privacy policy applies from then on.
Affiliate links
Some links on this site earn us a small commission if you buy something, at no extra cost to you. Our main programme is Amazon Associates, and we may also use others, such as retailers on the Awin network. Every article with affiliate links says so near the top of the page. Retailers tell us what was bought so that we can be paid. Amazon does not tell us who bought it.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything wrong or incomplete
- ask us to delete your information
- ask us to limit how we use it, or object to how we use it
- ask us to give you your information in a format you can pass to someone else
- withdraw your consent at any time, including by unsubscribing from our emails
- tell us to stop direct marketing at any time
To use any of these rights, contact us using the details at the top of this page. It is free. We will normally reply within one month. Some rights have limits. For example, we must keep order records for tax purposes.
How to complain
If you are unhappy with how we have used your information, please tell us first, by email, by phone or in any other way that suits you. We will acknowledge your complaint within 30 days, look into it without undue delay and tell you the outcome.
You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at any time:
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Keeping your information safe
The site uses a secure connection, access to our systems is limited to the people who need it, and payments are handled by Stripe. No website can promise complete security, so if something goes wrong, we will follow our legal duties, including telling you and the ICO where required.
Children
This site is not aimed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has given us their information, please contact us and we will delete it.
Other websites
This policy covers this site only. Other websites we link to have their own privacy policies, so please check them.
Changes to this policy
We will update this page when anything changes and show the new date at the top. If a change affects you significantly, we will tell you directly where we can.